Shipping Policy

Last Updated: October 19, 2026

At Neckline Seoul, we work to process and deliver your orders as smoothly as possible. Please review our shipping policy before placing an order.

Order Processing

Orders are typically processed within 1–3 business days after purchase, excluding weekends and public holidays.

Processing times may be longer during holidays, promotional events, or periods of high order volume. You will receive an update if a significant delay affects your order.

Shipping Times

Our estimated delivery time is 5–10 business days after your order has been processed and shipped.

Delivery estimates are not guaranteed. Actual delivery times may vary depending on your location, the shipping carrier, weather conditions, customs processing, and other circumstances outside our control.

Shipping Costs

Available shipping options and applicable costs will be displayed at checkout before you complete your purchase.

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Order Tracking

When tracking information is available, we will send it to the email address provided at checkout.

Please allow time for tracking information to update after your order ships. Some carriers may take additional time to show the first tracking scan.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If you notice an error, contact us as soon as possible at macairsamm@gmail.com.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please contact us at macairsamm@gmail.com with your order number.

We will review the available tracking information and help you determine the appropriate next steps.

International Shipping

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Contact

For shipping questions, contact:

Neckline Seoul
Email: macairsamm@gmail.com